As the adage goes, standing still is moving backwards. This is especially so in a fast-changing world where customer demands are increasing, competitors are constantly innovating, and disruption is happening everywhere driven by technological advances.

As a small business owner, not only do you need to keep pace, but you also need to be leading the pack. Our experts will work with you to identify and implement transformational change that will sustain your business.

 

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Improve business performance

As your business grows, it will reach a stage in its life cycle where it can either expand or decline. There could be several reasons for the businesses to decline such as obsolete products, inability for the business to innovate, new competitors in the market and others.

At this point in time, you need to take active action to transform the business so that it can move into the exponential phase.

 

 

In instances like these, you will need to go back to the drawing board and relook how you can transform your business. This could be done in several ways such as:

  • Diversification of products or services
  • Co-creation of new products with customers
  • Collaboration and partnering with competitors or suppliers
  • Changes in business models underpinned by new trends such as virtualisation, the sharing economy, everything as a service
  • Changes in employee sourcing models including considering crowdsourcing
  • Relooking at your overall strategy

Our team of experts will support you in assessing your current state, then co-create with you new approaches that will sustainably transform the performance of your business.

 

 

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Digitally transform

The adoption of new technologies is driving disruption in the business landscape. Any small business that does not keep up with these changes, risks having their business being permanently disrupted. As a small business owner, it is imperative that you assess your business and look for opportunities to digitally transform.

Not only will this enable your business to be nimbler, but it will also enable you to better serve your customers and be competitive in the market.

 

Our digital maturity assessment is the starting point for this digital transformation journey. This assessment will assist you in getting a feel for where your business is from a digital transformation perspective and highlight where you may be lacking relative to market leaders. The gap between your current state and your desired state then forms the blueprint for what initiatives you need to embark on. With this approach, you avoid taking a scatter gun approach that may result in unrealised benefits of the digital investments.

The digital maturity assessment will unpack aspects related to:

  • Strategy – whether your strategy focuses on the use of technology and digitalisation as a catalyst to transform and increase competitive advantage
  • Leadership and culture – whether you and your management team are providing leadership and building a culture that supports digitally driven innovation and continuous improvement
  • Technology – whether you are leveraging suitable and cutting-edge technology
  • Data – assessing how you are leveraging data and analytics to support the rollout of your strategy, serve customers better, and build an insight driven business
  • Capability, capacity, and funding – whether you are developing or acquiring the right talent to drive digital objectives, and whether you are adequately funding the necessary resources and tools for successful transformation
  • Customer – whether your digital transformation initiatives are customer centric
  • Innovation – assessing your business’ willingness, proactiveness, and ability to think out of the box to implement new ways of working, introduce new products, and increase efficiencies through automation
  • Operations – assessing the extent to which you use agile methods and automated processes to enhance business efficiency and effectiveness
  • Business performance – assessing to what extent you have established core metrics (financial and non-financial) to measure, manage, and communicate results and deliver shareholder value